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UBT Solves Overtime Dilemma
This inpatient nursing team decreased overtime costs by improving change-of-shift communication.
Details
Why This Matters
- Reducing overtime costs keeps Kaiser Permanente affordable for our members and leads to workflow efficiencies that enhance patient care.
Test of Change
- Standardizing change-of-shift communication
Driving for More Efficient Routes
Morale among courier drivers improved when they started collaborating effectively to come up with more efficient routes.
Details
Why This Matters
- Teams members need to communicate well with each other in order to solve problems, improve performance and have a great workplace.
Test of Change
- Diversify communication methods