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Format: PDF

Size: 16 pages; print on on 8½” x 11” paper (for full-size, print on 11" x 14" and trim to 9.5" x 11.5")

Intended audience:  Frontline workers, managers and physicians

Best used: Download the PDF or read all of the stories online using the links below.

Stories

• The Future of Health Care Is Now. One thing we know about health care reform is that it will bring more members our way. What can—and are—unit-based teams doing to get ready?
• Why Excellent Care Isn't Enough. Learn what some of the member services teams are doing to improve our operations and, in turn, Kaiser Permanente’s reputation. With: Answer the Phones? You've Got Power.
• Wait Times Plummet. Is your team wrestling with long wait times? See what this team did to drop wait times from nearly an hour to about 15 minutes.
• Around the Regions. Short takes from each region.
• Labor History: Picturing the Workers of Kaiser Permanente
• From the Desk of Henrietta: 'What About Me?'

Tips and Tools

• Health Care Reform Glossary
• FAQ on Health Care Reform
• Career Development: Online offerings coming this fall
• Spreading Successful Practices
• Back cover poster: 5 Top Tips to Prepare for Health Care Reform

Puzzles and Fun

• All in a Day's Work cartoon: New Member Buzz
• Download the crossword, "Hank libs," or Health Care Reform jeopardy featured in this issue.
• Get the answers to this issue's puzzles and games.