Trusts Build Job Skills and Careers
Deck
Kaiser Permanente employees use education trusts in record numbers
For Jennifer Cuevo, an urgent care nurse in Pasadena, the opportunity was too good to pass up: Earn a Bachelor of Science in Nursing without paying fees.
For Joel Boyd, manager of pulmonary clinical services in South Sacramento, teaming with a trust fund created an opportunity to teach nearly 500 respiratory therapists ways to improve care and lower costs.
From earning degrees to learning best practices, Kaiser Permanente employees are using the 2 Labor Management Partnership-supported education trusts (Ben Hudnall Memorial Trust and SEIU UHW-West & Joint Employer Education Fund) in record numbers. Program enrollments rose 26% in 2018 to 113,494; there were nearly 59,000 enrollments in the first half of 2019, on pace for another record year.
“We can address solutions,” says Rebecca Hanson, SEIU Education Fund executive director. “There’s overwhelming demand among the workforce for training opportunities aligned with patient care delivery needs.”
Through the trusts, employees can build skills, meet targeted needs in training programs, and work with career counselors to set career goals and create plans to achieve them.
“We’re preparing our workforce for the jobs of tomorrow,” says Jessica Butz, Ben Hudnall trust co-director.
Going for it
Cuevo, a 16-year Kaiser Permanente employee and UNAC/UHCP member, started as a licensed vocational nurse, then became a registered nurse. She always wanted a bachelor’s degree but put her dreams on hold while raising her children — until she talked with a Ben Hudnall career counselor and learned good news.
With a few additional courses, Cuevo could qualify for a bachelor’s program. The trust would pay the fees.
“I’m so thankful,” Cuevo says. “I wouldn’t have done this without the help of the trust and the partnership of Kaiser with the universities.”
Most classes were online, which Cuevo took at home. She did in-person requirements on days off — coordinating with her manager and family — completing her degree in 4 semesters. Her 17-year-old daughter is “really inspired,” Cuevo says. “She wants to go into research or be a doctor.”
Cuevo’s inspired, too. In November, she started a master’s program – paid again by Ben Hudnall. Cuevo, who wants to teach nurses, encourages colleagues to use trust services.
“Go for it,” she says. “It’s so worth it. Get your degree. Move up. You can do it. I did it. I love it.”
Benefits of partnership
When Boyd and pulmonary clinical services colleagues in Northern California reviewed their operations, they saw a need to standardize some patient care practices. Their goal: to decrease the length of stay for patients on mechanical ventilation to reduce the risk of such complications as pneumonia, improve care and lower costs.
They partnered with the SEIU Education Fund to organize 8 group trainings for respiratory therapists at Kaiser Permanente’s Garfield Innovation Center.
Working with the education fund was easy and helped get employee buy-in and participation, Boyd said. The trainings were so effective, more may be offered in Northern California and other regions.
“Nothing at this scale has ever been done for respiratory therapists,” Boyd says. “It was a true example of how we can get positive benefits from the Partnership.”
(plain node.html.twig - needs theming)
( still node.html.twig ... )
- Looking for less expensive options, like switching from primary tubing to secondary tubing
- Using secondary instead of primary tubing for IV patients, whenever it is medically safe
- Working through the change so everyone on the team understands and adapts
What can your team do to make sure it's using the right supplies for the job? What else could your team do to keep KP affordable for patients and members?
( end node.html.twig ... )
(plain node.html.twig - needs theming)
( still node.html.twig ... )
- Creating ID system for new members, such as highly visible yellow stickers on member cards
- Training staff and doctors about the importance of new members and how to make them feel welcome
- Making outreach calls for the new member's first appointment
What can your team do to welcome new members to KP?
( end node.html.twig ... )
(plain node.html.twig - needs theming)
( still node.html.twig ... )
- Assessing on-hand pharmaceutical supplies for need
- Working with providers to reduce cost and amount of needed drugs
- Reducing number of on-hand meds
What can your team do to order and use supplies wisely? What else could your team do to help keep KP affordable for members and patients?
( end node.html.twig ... )
(plain node.html.twig - needs theming)
( still node.html.twig ... )
- Developing stretching routines that target large muscle groups and various joint areas
- Adding stretch routines that help lifting, pulling, pushing and twisting to daily 7 a.m. huddles
- Discussing workplace safety at every morning huddle and encouraging full participation
What can your team do to prevent injuries?
( end node.html.twig ... )
(plain node.html.twig - needs theming)
( still node.html.twig ... )
- Assigning a point person to work with physicians and departments to ensure patients have the needed lab orders
- Coordinating efforts across the multiple departments that engage in a patient's treatment
- Assigning a backup assistant to ensure the point duties are covered
What can your team do to identify where things "fall through the cracks"? What else could your team do to put the patient at the center?
( end node.html.twig ... )
(plain node.html.twig - needs theming)
( still node.html.twig ... )
- Following the successful practice of another team that solved the same problem
- Offering kid-friendly food like peanut butter and jelly sandwiches
- Creating restaurant style menus with imagery of zoo animals
What can your team do to listen to the voice of the patient? And how could your team learn from other teams that have tackled challenges similar to yours?
( end node.html.twig ... )
(plain node.html.twig - needs theming)
( still node.html.twig ... )
- Creating call lists for patients at risk for hypertension
- Targeting diabetic patients, who often overlook high blood pressure symptoms
- Having clinical assistants chip in to check blood pressure and outreach
What can your team do to reach out to patients proactively? What else could your team do to help patients manage chronic conditions?
( end node.html.twig ... )
(plain node.html.twig - needs theming)
( still node.html.twig ... )
- Making phone calls to help make appointments and answer questions
- Creating a "road map" on how to navigate Kaiser Permanente and utilize services
- Greeting new members when they come in and provide useful information
What can your team do to welcome new members? And what could your team do to leverage its members' unique strengths and knowledge?
( end node.html.twig ... )
(plain node.html.twig - needs theming)
( still node.html.twig ... )
- Sorting and metering mail at fewer locations
- Centralizing facilities mail processing for greater efficiency
- Adding meters, offering overtime, and negotiating lower rates for needed vendor services
What can your team do to consolidate supplies or services? What else could your team do to reduce waste?