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Promoting Online Care
This team increased kp.org sign-ups by involving everyone in promotion efforts and hosting enrollment fairs.
Details
Why This Matters
- We are empowering members to manage their care with digital tools that connect them to their care team from anywhere.
Test of Change
- Involving the entire team in the effort to register members on kp.org
Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
Details
Why This Matters
- A welcoming environment builds loyalty in KP.
Test of Change
- Teaching everyone the importance of welcoming new members
All Hands for kp.org
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
Details
Why This Matters
- Members are better served and get better care when signed up with KP.org
Test of Change
- Getting all team members involved in the promotional effort
Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
Details
Why This Matters
- Reaching out and welcoming new members improves loyalty.
Test of Change
- Calling new members to help set up appointments